Exchange & Return Policy
We will happily accommodate returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with. If the extension has been detached from the package, damaged or broken in other areas, we are not able to refund the item. Please note our hair accessories are considered final sale.
Health and safety regulations require that all products must be returned unworn, unwashed, and in their original condition, with all tags and enclosed in original packaging.
EXCHANGE
Not the right color? Our exchange process is quick and easy. Ship back your current unopened Qcura ponytail hair extension and let us know what you'd like in exchange. We will quickly get you set up with a new order.
HOW DO I EXCHANGE MY ORDER?
Follow these 3 easy exchange steps:
- Initiate an exchange by emailing support@qcura.com.
- Ship your extensions back to us.
- Once USPS receives your return package with the unaltered extension and packaging intact including all tags and scans it into their tracking system, your new order will be released for processing!
SHIP TO:
Qcura Returns
11139 Elliott Ave., #D
El Monte, CA 91733-2497
I'M UNSURE ABOUT THE COLOR MATCH - CAN YOU HELP?
Yes! We are here to help! Feel free to send info@qcura.com a photo of your natural hair pulled up into a ponytail taken in natural lighting and we’ll be happy to assist you with our recommendations.
RETURNS
HOW DO I RETURN MY ORDER?
U.S. customers may initiate a return via support@qcura.com.
FAQ
EXCHANGE & RETURNS
DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE/RETURN?
If you are returning your order for a refund, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
If you are exchanging your order, we provide a complimentary return shipping label for all U.S. customers.
CAN I GET HELP FINDING A BETTER COLOR MATCH?
Absolutely! We're happy to help you find a better color match. Please email us at info@qcura.com with the following photos:
- A photo of your natural hair pulled up into a ponytail taken in natural lighting.
- A close up photo of your roots near your ponytail base.
- A close up photo of your ponytail to capture the lighter shades of your hair.
WHEN WILL I EXPECT TO RECEIVE MY REFUND?
A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened or tampered with. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WHEN CAN I EXPECT TO RECEIVE MY EXCHANGE?
Your exchange order or store credit will be processed as soon as the USPS carrier receives your return package with the hair extension and packaging intact and scans it into their tracking system. All new orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.
If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment within 5 business days of receiving the returned package. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, our returns department will direct you to pay the balance before submitting your exchange request.
Please note that if your hair extension is not received in returnable condition per our return policy, your original method of payment may be charged for the cost of the extension.
I NEED TO EXCHANGE FOR A DIFFERENT LENGTH/STYLE OR I NEED TO EXPEDITE MY EXCHANGE. WHAT CAN I DO?
To exchange your order for a different Style/Length (Example: The Rae Tousled Texture to The Rae Sleek & Smooth or 22” to 26”) or upgrade the shipping on your exchange order, please reach out to support@qcura.com with your inquiry.
CAN I RETURN MY QCURA HAIR ACCESSORY?
Our Qcura hair accessories are final sale items.
WILL I BE REFUNDED MY EXPEDITED SHIPPING COST?
No. Expedited shipping costs are non-refundable.
HOW MAY I CONTACT YOU?
You may contact us by email at info@qcura.com. We're happy to help you!